Privacy Policy
Last updated: September 2026
Winning Trimming ("we", "us", or "our") is a trading name of Smith & Gray Pty Ltd (ABN 92 655 426 707). We operate the website winningtrimming.com.au (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site or request our services.
1. Information We Collect
We collect information that you provide directly to us when you:
- Submit a quote request — your name, email address, phone number, location, and details about the job including any photos you upload.
- Create a customer account — your name, email address, and a password.
- Contact us by phone or email — we record the details of your enquiry.
We also collect information automatically when you visit our Site, including your IP address, browser type, device information, and the pages you visit. This is collected via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process and respond to your quote requests and enquiries.
- Provide you with quotes, invoices, and booking confirmations.
- Communicate with you about your projects and bookings.
- Improve our website, services, and customer experience.
- Analyse website traffic and usage patterns.
3. Third-Party Services
We use the following third-party services that may collect and process your personal information:
- Google Business Profile and Google Places API — to display customer reviews and business information on our Site.
- Google Analytics — to analyse website traffic and user behaviour. Google may use cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
- Google Workspace (Gmail) — to send you emails such as quote confirmations and booking updates. Your email address is used as the recipient address only.
- Xero — for invoicing and payment processing. Your invoice details (name, amount, due date) are stored in Xero and mirrored in our system.
- Facebook (Meta) — we may use Facebook Pixel or similar tools for advertising and analytics. Facebook may collect device information and usage data. See Facebook’s Data Policy and Cookie Policy for more information.
4. Cookies
Our Site uses cookies to improve your browsing experience, analyse traffic, and provide certain functionality. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of our Site.
5. Data Storage and Security
Your personal information is stored on secure servers hosted in Australia. We use industry-standard security measures to protect your data, including encrypted connections (HTTPS) and access controls. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer records, quotes, and booking history are retained for the duration of your relationship with us plus 7 years for tax and record-keeping purposes.
7. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or out-of-date information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.
8. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share your information only with the third-party services listed above (which are necessary to provide our services) and as required by law. We may also share information with our professional advisors (accountants, lawyers) for the purpose of running our business.
9. Children’s Privacy
Our Site is not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: service@winningtrimming.com.au
- Phone: 1300 799 882
- Address: Shop 2, 25 Sara Street, Toronto NSW 2280
- ABN: 92 655 426 707 (Smith & Gray Pty Ltd)
What our customers say
John Weate
I used Winning Trimming to recover the cushions in the saloon of my Bavaria 38. It was a tricky job with some nooks and angles to deal with. They did a great job. They had to match the fabric, which they did perfectly. I was on a tight time frame which they also met with no problem. I highly recommend them.’ John Weate Islington NSW
29 August 2025
Harry Cantle
Extremely good quality work. Responsive to my design requirements, and added further value to the result from their extensive experience. Amazing response to my timeline requirements.
7 September 2024
C R
Needed to get the rear clear on my Jeep Wrangler replaced, couldn't be happier with the result. Great communication, great price and very quality workmanship. Highly recommend.
13 July 2026
Greg Croak
Rick worked in perfectly with the restoration schedule on my 1966 timber fishing boat. He presented a top quality job and was extremely easy to work with. I would thoroughly recommend him.
13 November 2025